Shipping Policy
Last updated: September 17, 2026
The Ninety Nine Supply Co. currently ships within the United States and Canada. Shipping rates and available delivery options are displayed at checkout based on the customer’s delivery address.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Processing time is separate from the carrier’s estimated delivery time. During new product launches, holidays, promotions, or periods of high order volume, processing may take longer.
You will receive a confirmation email after placing your order and another email containing tracking information once your order ships.
United States Shipping
Standard shipping is available throughout the United States.
Orders with a merchandise subtotal of $100 or more qualify for free U.S. standard shipping after discounts and before taxes.
Orders below $100 are charged the shipping rate shown at checkout.
Express shipping may be available for an additional charge. Selecting express shipping affects the carrier’s delivery speed but does not shorten our order-processing time.
Canada Shipping
Shipping to Canada is available at the rate shown during checkout.
Canadian customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed after the order enters Canada. These charges are not included in the product price or shipping charge collected by The Ninety Nine Supply Co.
Free U.S. shipping promotions do not apply to Canadian orders unless specifically stated.
Delivery Estimates
Delivery dates displayed at checkout are estimates and are not guaranteed. Carrier delays caused by weather, service disruptions, customs processing, holidays, or other circumstances outside our control may affect delivery.
The Ninety Nine Supply Co. is not responsible for carrier delays after a package has been accepted by the shipping carrier.
Tracking Your Order
Tracking information will be emailed when your order ships. Tracking updates may take up to 48 hours to appear after the label is created.
You can also use the Track Order page on our website with your order number and the email address used at checkout.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Contact support@the99supplyco.com immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing or ships.
Additional shipping charges caused by an incomplete or incorrect customer-provided address may be the customer’s responsibility.
Lost, Stolen, or Missing Packages
If tracking shows that a package is still in transit beyond the expected delivery window, contact us so we can help you review the shipment.
If tracking shows the package as delivered but you cannot locate it, check around the delivery location, ask household members or neighbors, and contact the carrier. Then email us with your order number and tracking information.
Claims are reviewed individually. A replacement or refund is not guaranteed when carrier tracking confirms delivery to the address provided at checkout.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact support@the99supplyco.com within seven days of delivery.
Include your order number and clear photos of the item, packaging, and shipping label so we can assist you.
Preorders and Coming-Soon Products
Estimated shipping dates for preorder products will be stated on the product page. If an order contains both an available item and a preorder item, the entire order may ship together when the preorder item becomes available unless otherwise stated.
Products labeled “Coming Soon” cannot be purchased until they are officially released.
Contact Us
For shipping questions, contact:
The Ninety Nine Supply Co.
1340 S. Laurel Rd #1034
London, KY 40744
United States